Return & Refund Policy
Return and Refund Policy
Thank you for shopping at [Your Store Name]. We are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied, we're here to help!
Returns
We accept returns under the following conditions:
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Eligibility:
- The item must be unused, unopened, and in its original packaging.
- The return request must be initiated within 2 days of receiving the product.
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Non-Returnable Items:
- Items marked as "final sale" or "non-returnable."
- Perishable goods, personalized items, and digital products.
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Process:
- Contact us at info@asatrendz.com with your order number and reason for the return.
- Once approved, we will provide the return address and instructions.
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Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
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Refund Eligibility:
- Refunds are issued for items that meet the return conditions.
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Processing Time:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3 business days and issued to your original payment method.
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Partial Refunds:
Partial refunds may be granted for:- Items returned with signs of use.
- Items not in their original condition or missing parts not due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at info@asatrendz.com.
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, cancellations are not guaranteed as the order may have already been processed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days of delivery with photos or videos of the issue. We will offer a replacement or refund based on your preference.
Contact Us
If you have any questions about this policy or need assistance, please reach out to us:
- Email: info@asatrendz.com